SHIPPING & RETURN

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How long will my order take for delivery?

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Products are generally sent out for delivery within 10 business days from date of order. 

Once the courier picks up your order, it may take additionally 2 to 10 business days for it to reach you depending on the your location. You will receive a tracking number from our delivery partner as soon as the order is picked up.

 

How do I know if an item is eligible for return?

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We offer a 3-day no-questions-asked return policy, i.e., you can place a return request within 3 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags (if any) intact.

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However, there are certain exceptions to this policy wherein we will not be able to process a return and refund your money:

• Certain products for which the product page explicitly states as “Sale”. We recommend you read the product-specific return policy on each product’s page on our website.

• Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.

• Any item where the return request is initiated more than 3 days after delivery. 

• Only regular priced items may be refunded. Items purchased during Sale events or using discount codes are not eligible for refund or exchange.

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Do you offer reverse pickups? Are there any additional charges for this service?

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No, we do not offer a reverse pickup. You may contact us for special requirements. A nominal fee will be charged based on the product.

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What if I have received a damaged product?

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We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 3 calendar days of receiving your order. Once the refund request is approved, we will you provide free replacement / refund as applicable. Please mention your order number when you reach out to us.

 

What is the process to return a product?

1. First, submit a return request by writing to contact@wellthenso.com to initiate the return process. 

2. If your location is eligible for a reverse pick-up, our courier partner will provide you with a date and time for the pick-up. 

3. Once your return is received, our team will inspect each product and approve the refund. Please allow 2-4 days for the processing of returns.

4. Once the return is approved, for prepaid orders, a credit will automatically be applied to your original method of payment.